Support
Tell us what got in the way.
Cascads support and account requests
Email support
Write to contact@cascads.com. Include the email on your Cascads account, the affected brand, what you expected, what happened and the approximate time of the problem.
For a faster diagnosis
- For generation or clipping: include the job identifier and the visible error.
- For publishing: include the network and scheduled time, but never an access token.
- For billing: include the plan and invoice or Stripe reference, but never complete card details.
- For privacy or deletion: use “Cascads privacy request” or “Cascads account deletion” in the subject.
Never email your password, API keys, social tokens or full payment card details.
Self-service
Use the account menu to export your data, change your password, revoke other sessions, open Stripe billing management or permanently delete the account.